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Knowledge base
Frequently Asked Questions
General FAQs
10
How to recover my password?
How can I remove my business from Refrens?
How can I change my password?
How to add new users, manage roles, and control access levels?
How to add new Business on Refrens ?
View all 10
Invites and Credits
0
Pricing And Platform Fees
0
Preferences
0
Online Transactions
0
Referrals
0
Feature Walkthroughs
0
Accounting & Payments
E-Invoices
10
How to Create GSP User Name and Password to Generate IRN(E-Invoice) on Refrens?
How to Generate IRN (E-invoice) through Refrens?
Generate IRN for SEZ and Export e-invoices
Generate IRN for Credit and Debit Notes
How to enable signed QR codes in IRN generated documents?
View all 10
E-way Bills
4
How to generate E-way Bills on Refrens?
How to Create GSP User Name and Password to Generate E-way Bills on Refrens?
How to cancel an E-way Bill?
How to generate E-way Bills without transporter details?
Customizing accounting documents
17
How to add more details in Business/Client details in accounting documents with custom fields?
How to hide, rename, change the data type of column or add a new column in product description?
How to add custom fields in your Invoices, Quotations, or Proforma Invoices
How to customize columns and formulas in your Quotations or Invoices?
How to add discounts to your Quotation and Invoices?
View all 17
General
15
How to share Invoices/Quotations with your clients?
How to take better follow-ups with automated reminders?
What all reports does Refrens provide?
How to reset Document Series and set Financial Year for you business?
Optimize Performance For Documents with 10+ Line Items
View all 15
Invoices
6
How to Download Invoices in CSV or PDF?
How to record a payment received against an Invoice ?
How to create Invoices on Refrens?
How to create Proforma Invoices on Refrens?
How to remove payment from the invoice?
View all 6
Quotations
2
Can I create Invoice or Proforma Invoice from Quotations?
How to send automated reminders for Quotations?
Proforma Invoices
0
Reports
2
How to track net income/loss of a Project with tag-wise reports?
How to track product-wise profitability?
Banking & Payments
8
Payment Accounts on Refrens: Everything You Need to Know
How to generate Payment Receipts?
How to Generate Payment Receipts for Lump-Sum Payments Received Against Multiple Invoices?
How to generate Payment Receipts for Payment Received in Advance?
How to mark payment accounts as inactive & restore them?
View all 8
Bulk Upload Documents
8
How to bulk upload invoices and other accounting documents?
List of Country Codes, Currency codes, and GST State Codes for Bulk Uploading Documents
How to add custom fields and multiple line items while bulk uploading?
How to add custom fields for footer section using bulk upload?
How to add custom fields for additional charges using bulk upload?
View all 8
Expense Management
2
Purchases & Expenses: How to record, track, and manage?
How to Utilize Debit Note Credits to Offset and Reconcile Expense Payments?
Inventory Management
6
How to add items in your inventory?
How to Bulk Upload Inventory Items?
How to adjust/auto-update stock?
How to configure which price to fetch while adding an item in documents? (Last Used Price Vs Standard Price)
Managing Products, Services, and One Time Items in Inventory and Invoices
View all 6
Advanced Accounting & Bookkeeping
16
Migrate your data out of Quickbooks to Refrens
What to do once your documents are synced successfully?
Introduction to advanced accounting on Refrens
What are account groups, categories, and types?
How to create, edit, and download account groups?
View all 16
GST Reports
5
Get GSTR-1 Reports easily on Refrens!
How to add e-commerce operators in the invoices for GSTR-1?
How to create documents where Reverse Charge is applicable?
How to generate a JSON to file your GSTR-1 Reports from Refrens
How to Fetch, View, and Download Your GSTR-2B Purchase Reports on Refrens?
Lead Management
Sales CRM
9
Lead Management: Creating sales pipelines, assigning stages, and adding labels
How to upload leads in Bulk?
How to enable WhatsApp & On-site alerts for new leads?
How to Add Leads on Refrens?
How to Manage Leads Seamlessly on Refrens?
View all 9
Forms
3
How to publish/embed Refrens forms on your website?
How to create a Lead Collection Form?
How to Delete a Form?
IndiaMart Integration
2
How to Fetch IndiaMart Leads into Refrens Sales CRM Automatically?
How to generate Pull API key from IndiaMART?
Meta Integration (Facebook & Instagram)
1
How to automatically fetch leads from Facebook & Instagram accounts to Refrens?
Profiles
Profile
6
How to share Business Profile to get more Leads ?
Update your Business Profile in 3 simple steps
How to get your Projects verified?
Everything you need to know about Feed ✅
How to create your business profile on Refrens?
View all 6
Profile and Service
0
Premium Features
Premium Features
0
Books API
2
How to trigger emails for all your documents via API?
How to generate Invoice API Keys for your Refrens Account?
Help Desk Software
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